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Terms and Conditions
LIABILITY
Medmar Philippines, Inc. / Medmar Travel Agency acts only as an agent for vendors and service providers (Provider) and as such, it is not liable for any loss, injury, death, accident or damage sustained in the course of availing the indicated services. In the event of any delay or suspension, it is the responsibility of the Provider to take the necessary remedial action to address the same and its consequences. In any case, Medmar shall extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Provider will be responsible for the final decision on such requests. Additional expenses incurred due to delay, suspension, accidents and local conditions must be borne by the passenger/guest.
Indicated distances and travel times are estimates only and descriptions provided are for general guidance only and may not be based on the latest available information. Travel routes/ itinerary, departure date, hotel accommodation or other service may be amended due to safety concerns, prevailing conditions or unforeseen circumstances. The right is reserved to substitute accommodation, shipping and air carriers of similar category or alternate programs, schedules, in any way necessary in the interest of tour members or due to circumstances over which the operators have no control, like weather and local conditions. Direct and indirect consequences of Acts of God or any circumstance/ emergency beyond the control of Medmar and Provider such as failure to perform, delay, liability or damage shall be excused and shall not render them responsible for the same. In any case, any liability of Medmar that can arise from its services shall be limited to the fees it received for the same, exclusive of tax.
Please be advised that it is the guest’s responsibility to arrange proper exit/reentry documents, validity of passport and visa for the country(ies) to visit. Given the possibility of changes to timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation.
AVAILABILITY, FARES AND PRICES
The travel products / services sold through and all prices quoted are subject to availability and can be withdrawn without notice. Prices are subject to change until full payment is received and tickets and voucher(s) are issued.
TRAVEL REQUIREMENTS
It is the passenger’s responsibility to obtain a visa (where required) and other relevant travel document at his/her own costs. He/She must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (passport must be valid 6 months after return date), and be in possession all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey.
Any information or advice given by us regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy and we are not responsible for any errors or omissions as to the information provided.
CANCELLATION
Cancellation fees will be based on hotels/ resorts/airlines and other charges of Provider, even in fortuitous events or any condition beyond our control. Service fee is non-refundable. Refunds will be processed immediately after receipt of money from the Provider and receipt of unused tickets and negotiable documents.
DATA PROTECTION
Medmar travel agency has revised its data processing activities in order to comply with GDPR and appointed Data Protection Officer, which can be contacted via email dpo@medmarinetravel.com.
Medmar is a member of IATA. IATA is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. IATA privacy practices are designed to provide protection for personal information, all over the world.
We process personal data gained from our clients exclusively for purpose of processing inquiries, and may therefore be forwarded to service providers. In order to deliver travel services we share data with airlines, including corporate and executive business travel requirements, which include hotel and car rental bookings. When doing so we use reservation system Amadeus whose privacy notice can be found on https://amadeus.com/en/policies/amadeus-policies, and when booking directly we transfer data directly to the service providers. They are however not sub data processors, but data controllers because they determine the purposes and means of the processing of personal data – for example, airlines have legal requirement to process certain personal data and share it with governments.
Medmar collects the following data:
Personal identification information (Name, email address, phone number, etc.)
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